Shop Policies

COVID POLICIES

We offer contact free delivery and pickup. Due to shipping delays, we are unable to guarantee a specific shipping date. 

returns

All balloon  and party good sales are final. If you received the wrong item, or if items arrived damaged, please contact us within 3 business days of delivery to request a refund or replacement.

Local Delivery

We offer delivery to limited area close to our studio in Homewood, Alabama. Our delivery zip codes include the following: 35209, 35216, 35213, 35243 and 35223. If you are out of this delivery area, we offer local pick up M-F at noon. If you are out of our delivery area and need pickup at our studio at a different time, please send us an e-mail. We try to accommodate all pick up orders when possible. 

All orders will be delivered between 11:00 and 1:00 on your delivery date unless otherwise specified. All deliveries are made with NO CONTACT during COVID Pandemic. You will receive a text when we are on the way. We will text you when we arrive and ask that you meet us at the door to receive your order. We recommend bringing all items inside immediately. While most of our jumbo helium balloons and balloon garlands last for a week or more inside, we cannot guarantee the lifespan of your balloons. Party Pickup is not responsible for balloons that pop after pick up, delivery, or installation.

We offer free local delivery to a limited area for all orders over $150. Any orders under the minimum amount will have a $20 delivery fee added at checkout. Local pickup is also available. If you are in the Birmingham area, but out of our delivery zone, we might be able to deliver/ install for large orders. Please e-mail us for details. 

Local Pickup

Local pick up is available at our studio in Homewood on Monday through Friday at noon unless otherwise specified through a custom order. If you are out of our delivery area and need to pick up at a different time or on a different day of the week, email us for availability. We try to accommodate pick up orders during the week when possible.

Be sure to come in an SUV or van with rear seats down and plenty of room in the back- BALLOONS WILL NOT FIT with car seat installed and seats up, or with strollers, boxes, or extra gear. Our jumbo balloons are 3 feet in size and require much more space than most clients realize. Please ask us in advance if you have any concerns on whether they will fit into your make and model of vehicle. 

Be sure to come in an SUV or van with rear seats down and plenty of room in back. BALLOONS WILL NOT FIT with car seat installed and seats up, or with strollers, boxes, or extra gear. Our jumbo balloons are 3 feet in size and require much more space than most clients realize. Please ask us in advance if you have any concerns on whether they will fit into your make and model of vehicle.

We don't recommend traveling a long distance with inflated balloons in the car. We recommend our Create Your Own Kits for traveling out of town. 

Shipping

We ship our party supplies, party bundles and custom balloon kits nationwide.

For in stock and ready to ship items, we will ship in 7 business days. If you place an order for a custom party bundle, your item will ship within 14 business days after the approval of your party. We recommend ordering at least 2 weeks before your event to allow for processing and shipping time. Due to COVID and shipping conditions, we cannot guarantee a specific date of arrival. WE DO NOT SHIP INFLATED BALLOONS OR BALLOON MOSAICS.

No, we do not ship any inflated balloons. We suggest purchasing one of our “Create your own” Kits if you are out of the Birmingham area.

No, we do not ship any hand lettered balloons, but we do ship Personalized Balloon Decals as an add-on to our Jumbo Balloon Kits.

BALLOON FAQ

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We use high quality latex balloons which are 100% biodegradable.

Our jumbo helium filled balloons last for 2-3 days, sometimes up to several weeks. Balloons are sensitive to heat and cold which can affect the lifespan of your balloons. Party Pickup  cannot guarantee the lifespan of your balloons after they are picked up or delivered. ​If you are using outside, we recommend using in shady areas or placing/ installing them as close to party time as possible. Balloons can pop if left out in direct sun or heat or windy conditions.​ All balloons and party goods are final sale.

Balloon garlands can last 1 to 3 days outside depending on weather. Garlands kept indoors can last much longer. Balloons are sensitive to heat and cold, which can affect the lifespan of your balloons. Party Pickup cannot guarantee the lifespan of your balloons after they are picked up or delivered. ​If you are using outside, we recommend using in shady areas or placing/ installing them as close to party time as possible. Balloons can pop if left out in direct sun or heat or windy conditions.​ All balloons and party goods are final sale.

We would love to help you! For out of town clients, we recommend our Jumbo Balloon Kits. You can also add a personalized decal to your order. This is a DIY version of our hand lettered balloon. 

We don’t recommend leaving your balloons outside in heat for long periods of time. If your party is outside on a hot day, we recommend putting your balloons in a shady area until just before the party begins.

Party Pickup is not responsible for balloons that pop after pick up, delivery, or installation. Extreme temperatures, windy conditions, sharp objects, rough surfaces, rough handling of balloon, etc. can cause balloons to pop. If We pop your balloon by accident in delivery or handling, a replacement balloon or refund will be given.

Please send us an e-mail with your party date and details along with photos of the installation area. We will reply with a quote within 2-3 days.

When your event is over, it’s your responsibility to take down all balloon installations and dispose of properly. We will return to remove any rented items such as copper backdrop or tables and chairs.

We would love to help you with a rush order, but you must email us to check our availability and to order. An additional fee will be added to your order.

Yes! We are so excited to offer custom kits! You can choose up to 6 colors for a balloon garland. Please see our Create Your Own section on our website.

Yes! Please send us photos of your space along with approximate measurements of height/length of your  party/installation area. We are more than happy to help you with sizing!

We suggest going to a local grocery or retail store that has helium to have your jumbo balloon filled. We recommend you purchase weights from your helium provider and attach immediately to insure your balloon is properly weighted.

PARTY PLANNING

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Yes! Please contact us for a custom quote.

Yes! We would love to help you with you event! In order to decorate for a space outside your home, we will need you to contact the vendor and ask if balloons and additional party accessories are approved items. Please fill out our Cue the Confetti form and we will be in touch with a custom quote. 

Your balloons should be perfect for your weekend parties. Most of our helium balloons last for a week or much longer. We do not guarantee that they will last after pick up or delivery simply because they are inflated and we cannot control how a customer handles them after we delivery or pick up. If you are concerned about your balloons lasting over the weekend, we recommend a DIY balloon garland kit or a jumbo balloon with frilly tassel kit that you could inflate yourself closer to your party date or time. 

BALLOON SAFETY

WARNING: CHOKING HAZARD Children under 8 years of age can choke or suffocate on uninflated or broken balloons. Adult supervision required. Keep uninflated balloons from children. Discard broken balloons at once.